Every web host want to be market leader in the web hosting market in these days. If you want to be a reliable web host in web hosting market you must need to follow these steps.
1. User Friendly Website
The first thing your visitors notice is your website. Always design your website professionally. The website should be user friendly & effortless navigate able. Put yourself in the shoes of a customer coming to your website for the first time. Keep it simple when it comes to navigating to the product line & then the Buy links page. Make the payment process as quick & effortless as possible, & you won’t have any customer backing out at the last minute.
2. 24/7 Customer Support
Web hosting is a 24/7/365 business. You must be available every day for customer support. You will obtain e-mails & phone calls at the worst times: holidays, vacation, etc. You must be keep in touch at the time of need. Most clients requires that the host must provide information “What going on” atlest at the time of issue. So must provide information what you are doing specially at the time of down time. Give your clients peace of mind that you are aware of the problem.
3. Multiple Way of Communication
Your support desk should be other server and/or other network so at the time of server down your clients must have access to assist desk. The host must have other contact ways like e-mail support, live chat, & a section of the website for helpful tutorials.
4. Keep Eye on Web Hosting Trends
Keep your eye to the ground for new web hosting trends.
Stay up to date with new vulnerabilities. Give your clients peace of mind that you are aware of the problem & working on it.
5. Be Social with your Clients
Don’t just promote yourself on social media avenues. Get out there physically & attend industry conferences & trade shows to meet your peers & potential clients face-to-face.
Be social inside your company too by finding your best customers. Take your 5, 10, or 20 best customers & make sure everyone in the company knows & treats these people like the kings they are.
6. Track What Works
See where your new clients come from & how they received to your website by studying visitor analytics at Google Analytics & Google Webmaster Tools.
If you advertise online, track which keywords, banners, & referrals are making you money, & reexamine what hasn’t been working.
7. Backup & Update Files
Create backups of servers at least once a week, preferably daily at offsite. Protect yourself by informing customers that only they are responsible for their own backups, & that they should have an automatic daily backup system in place.
Be sure you’re backing up your personal computer as well, yet DON’T back it up to your hosting account.
8. Protect Yourself