hostrime.com's Refund Policy
hostrime.com is committed to providing the most reliable and highest- performing Internet services. hostrime.com is committed to your 100% complete satisfaction, from our service and support, to our reliability and performance.
15 day Money Back Guarantee:
hostrime.com proudly offers "15-Day Money Back Guarantee" for Shared, Reseller and Master Reseller Hosting Plans.
This guarantee allows subscriber to purchase Hosting's services with full confidence and zero-risk.
If you are not completely satisfied with our services for any reason within the first 15 days from your signup date, we will issue a full refund except the money paid for domain names, script installs, SSL certificates.
There will be no moneyback/refunds after 15-Day Money Back Guarantee.
All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund.
We will not responsible for any change in exchange rates between time of payment and time of refund.
There are no refunds on Dedicated Servers, VPSes, cloud servers, administrative fees, install fees for custom software/scripts, domain name purchases, extra dedicated IPes, SSL Cerificate purchases and customized orders.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Terminated accounts are not eligible for Money Back guarantee if the termination occurred due to a violation of TOS.
Uptime Guarantee Policy:
If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of service credit on your account.
Please note that scheduled downtime is not counted as "real downtime" and you will not get a credit for it.
The 3rd party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability.
Dedicated servers and VPS are covered by a 99.9% network guarantee in which the credit is prorated for the amount of time the server is down due to network isuse cause by us.
The down time due to internal VPS/dedicated server issue is not counted as "real downtime" and you will not get a credit for it.
The credit will only be deposited into the customers hostrime.com billing account/client area. Credit to your account will be your sole and exclusive remedy in the event of downtime. There will be no refund against uptime gurentee policy.
Request A Refund With the 15 Day Money Back Guarantee:
To activate this guarantee, Customer must submit online request to CANCEL their service by opening ticket with billing department or by using cancellation request link in the hostrime.com client area.
The paid amount will be refunded within 7 days after reciving cancellation request.
In order to get a service credit againt uptime gurentee policy, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant.
The credit will be applied to your account within 7 days after your claim is approved.